{"id":505,"date":"2024-12-09T16:09:06","date_gmt":"2024-12-09T16:09:06","guid":{"rendered":"https:\/\/testpage.ultrafx.com\/?post_type=faq&#038;p=505"},"modified":"2024-12-09T16:09:06","modified_gmt":"2024-12-09T16:09:06","slug":"what-to-do-when-the-vps-is-not-accessible","status":"publish","type":"faq","link":"https:\/\/ultrafx.com\/zh\/faq\/what-to-do-when-the-vps-is-not-accessible\/","title":{"rendered":"What to do when the VPS is not accessible?"},"content":{"rendered":"<p>You are unable to access the VPS mainly for the following reasons:<\/p>\n<ul>\n<li>Maybe the VPS memory (RAM) or CPU usage is very high (constantly above 90%) \u2013 VPS overloaded<\/li>\n<li>Your IP address has been blocked by the VPS remote desktop (RDP) firewall<\/li>\n<li>You may unable to access your VPS because the payment past due and the subscription expired<\/li>\n<\/ul>\n<h2 id=\"mcetoc_1hgsubk177\">VPS overloaded<\/h2>\n<p>It could very well be that you can\u2019t connect via RDP to your VPS because it\u2019s\u00a0<b>simply overloaded<\/b>\u00a0\u2013 if you notice in Xen Orchestra that the VPS\u00a0<b>memory usage is very high above ~90%, then by all means force reboot VPS<\/b>.\u00a0Running too many applications or background processes can easily increase the memory usage of your VPS. It is recommended to use the VPS only in accordance with the package description.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-507 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png\" alt=\"\" width=\"800\" height=\"320\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-300x120.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-768x307.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1536x613.png 1536w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download.png 1630w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-506 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1-1024x386.png\" alt=\"\" width=\"800\" height=\"302\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1-1024x386.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1-300x113.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1-768x290.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1-1536x579.png 1536w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1.png 1625w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2 id=\"mcetoc_1hgtfoeks0\">Unblock your IP address<\/h2>\n<p>Our VPSs are protected by an in-house developed<strong>\u00a0remote desktop application firewall<\/strong>, which bans the IP address that has repeatedly messed up the login. If you have banned yourself from your own VPS, this step-by-step guide below will show you how to unlock it\u00a0<strong>using Xen Orchestra<\/strong>. The following guide will show you how to\u00a0<b>access your VPS without remote desktop from Xen Orchestra interface<\/b>.<\/p>\n<h3 id=\"mcetoc_1hgsubk177\">\u00a01. You need to know the IP address of your own PC<\/h3>\n<p>In order to be able to determine the IP address of your own machine, it is quite simple to open a website that display the\u00a0<strong>IPv4 address of your PC or Laptop<\/strong>. For example, here is a reliable website:\u00a0<a href=\"https:\/\/whatismyipaddress.com\/\">https:\/\/whatismyipaddress.com\/<\/a><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-508\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/myip.png\" alt=\"\" width=\"800\" height=\"297\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/myip.png 1022w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/myip-300x112.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/myip-768x286.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h3 id=\"mcetoc_1hgsmp9a93\">2. Login to Xen Orchestra<\/h3>\n<p>The Xen Orchestra login credentials was sent to you by email when you purchase the VPS. After logging in, you will see your active VPSs purchased from us.<\/p>\n<p><strong>Click on the VPS IP address.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-509 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps-1024x120.png\" alt=\"\" width=\"800\" height=\"94\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps-1024x120.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps-300x35.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps-768x90.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps-1536x181.png 1536w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/xenorchestramyvps.png 1658w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>3.\u00a0\u00a0<strong>Navigate to the \u201cConsole\u201d tab<\/strong>, then press the<strong>\u00a0keyboard icon (send Ctrl+Alt+Del)<\/strong>\u00a0\u2013 in this case, the login interface of the Windows Server VPS will appear where you only\u00a0<strong>need to log in with the password used for the VPS<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-510 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1-1024x546.png\" alt=\"\" width=\"800\" height=\"427\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1-1024x546.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1-300x160.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1-768x409.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1-1536x819.png 1536w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin1.png 1627w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-511 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2-1024x464.png\" alt=\"\" width=\"800\" height=\"363\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2-1024x464.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2-300x136.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2-768x348.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2-1536x696.png 1536w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/orchestralogin2.png 1556w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>4. After logging in,\u00a0<strong>right-click on the start menu\/Windows logo<\/strong>, then select the \u201c<strong>Run<\/strong>\u201d option.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-512 size-full\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/openrun.png\" alt=\"\" width=\"422\" height=\"417\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/openrun.png 422w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/openrun-300x296.png 300w\" sizes=\"(max-width: 422px) 100vw, 422px\" \/><\/p>\n<p>5. In the pop-up window, type\u00a0<strong>wf.msc<\/strong>, and then click OK.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-513 size-full\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfw.png\" alt=\"\" width=\"560\" height=\"367\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfw.png 560w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfw-300x197.png 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/p>\n<p>6.\u00a0 The Windows Firewall interface will appear. Navigate to \u201c<strong>Inbound rules<\/strong>\u201d on the left. Here you will see the\u00a0<strong>IP addresses blocked by rdpProtect \u2013 find yours<\/strong>\u00a0(which you found in the first step)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-514 size-large\" src=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfirewallrules-1024x589.png\" alt=\"\" width=\"800\" height=\"460\" srcset=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfirewallrules-1024x589.png 1024w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfirewallrules-300x173.png 300w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfirewallrules-768x442.png 768w, https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/windowsfirewallrules.png 1273w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>7. Highlight the line where you recognized your IP address and\u00a0<strong>right-click on it<\/strong>, then select the\u00a0<strong>\u201cDisable rule\u201d or \u201cDelete\u201d<\/strong>\u00a0option. This enabled RDP (Remote Desktop) connection to the VPS from your IP address.\u00a0<strong>Try to connect!<\/strong><\/p>\n<h2 id=\"mcetoc_1hgv2gvph1\">Contact us<\/h2>\n<p>Of course, if you have not been able to solve the technical problem based on this guide, or if you want to take care of a payment-related matter, please write to us at info@ultrafx.com.<\/p>\n","protected":false},"template":"","class_list":["post-505","faq","type-faq","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do when the VPS is not accessible? - UltraFX<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ultrafx.com\/zh\/faq\/what-to-do-when-the-vps-is-not-accessible\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to do when the VPS is not accessible? - UltraFX\" \/>\n<meta property=\"og:description\" content=\"You are unable to access the VPS mainly for the following reasons: Maybe the VPS memory (RAM) or CPU usage is very high (constantly above 90%) \u2013 VPS overloaded Your IP address has been blocked by the VPS remote desktop (RDP) firewall You may unable to access your VPS because the payment past due and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ultrafx.com\/zh\/faq\/what-to-do-when-the-vps-is-not-accessible\/\" \/>\n<meta property=\"og:site_name\" content=\"UltraFX\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/\",\"url\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/\",\"name\":\"What to do when the VPS is not accessible? - UltraFX\",\"isPartOf\":{\"@id\":\"https:\/\/ultrafx.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png\",\"datePublished\":\"2024-12-09T16:09:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage\",\"url\":\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png\",\"contentUrl\":\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/ultrafx.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What to do when the VPS is not accessible?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ultrafx.com\/#website\",\"url\":\"https:\/\/ultrafx.com\/\",\"name\":\"UltraFX\",\"description\":\"Trade with the Best Forex VPS on Custom Built Trading Servers\",\"publisher\":{\"@id\":\"https:\/\/ultrafx.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ultrafx.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ultrafx.com\/#organization\",\"name\":\"UltraFX\",\"url\":\"https:\/\/ultrafx.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"https:\/\/ultrafx.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/cropped-ultrafx-logo.png\",\"contentUrl\":\"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/cropped-ultrafx-logo.png\",\"width\":320,\"height\":80,\"caption\":\"UltraFX\"},\"image\":{\"@id\":\"https:\/\/ultrafx.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What to do when the VPS is not accessible? - UltraFX","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ultrafx.com\/zh\/faq\/what-to-do-when-the-vps-is-not-accessible\/","og_locale":"zh_CN","og_type":"article","og_title":"What to do when the VPS is not accessible? - UltraFX","og_description":"You are unable to access the VPS mainly for the following reasons: Maybe the VPS memory (RAM) or CPU usage is very high (constantly above 90%) \u2013 VPS overloaded Your IP address has been blocked by the VPS remote desktop (RDP) firewall You may unable to access your VPS because the payment past due and [&hellip;]","og_url":"https:\/\/ultrafx.com\/zh\/faq\/what-to-do-when-the-vps-is-not-accessible\/","og_site_name":"UltraFX","og_image":[{"url":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4":"5 \u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/","url":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/","name":"What to do when the VPS is not accessible? - UltraFX","isPartOf":{"@id":"https:\/\/ultrafx.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage"},"image":{"@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage"},"thumbnailUrl":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png","datePublished":"2024-12-09T16:09:06+00:00","breadcrumb":{"@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/"]}]},{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#primaryimage","url":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png","contentUrl":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/download-1024x409.png"},{"@type":"BreadcrumbList","@id":"https:\/\/ultrafx.com\/faq\/what-to-do-when-the-vps-is-not-accessible\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ultrafx.com\/"},{"@type":"ListItem","position":2,"name":"What to do when the VPS is not accessible?"}]},{"@type":"WebSite","@id":"https:\/\/ultrafx.com\/#website","url":"https:\/\/ultrafx.com\/","name":"UltraFX","description":"Trade with the Best Forex VPS on Custom Built Trading Servers","publisher":{"@id":"https:\/\/ultrafx.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ultrafx.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-Hans"},{"@type":"Organization","@id":"https:\/\/ultrafx.com\/#organization","name":"UltraFX","url":"https:\/\/ultrafx.com\/","logo":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"https:\/\/ultrafx.com\/#\/schema\/logo\/image\/","url":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/cropped-ultrafx-logo.png","contentUrl":"https:\/\/ultrafx.com\/wp-content\/uploads\/2024\/12\/cropped-ultrafx-logo.png","width":320,"height":80,"caption":"UltraFX"},"image":{"@id":"https:\/\/ultrafx.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/ultrafx.com\/zh\/wp-json\/wp\/v2\/faq\/505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ultrafx.com\/zh\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/ultrafx.com\/zh\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/ultrafx.com\/zh\/wp-json\/wp\/v2\/media?parent=505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}